Catch Reality Privacy Notice
The following privacy notice explains how we (Catch Reality) collect and use your personal information. If you have any questions or concerns regarding any part of the policy, you can contact us at info@catchreality.co.uk
Information we collect, use and why
Catch Reality collect information when you use the website, send inquiries or use our services. This is necessary so that we can
- Handle and respond to your requests and enquiries.
- Offer you relevant services and information.
- Enter into contracts and deliver our services to you.
- Improve our services and the experience of our clients
Any personal information you provide will be used responsibly and fairly. We will never sell or pass on your personal information or use your information irresponsibly. We will only share your information where this is necessary to carry out the purposes stated above, for example with our employees or contractors.
Information we collect through our online contact form includes:
- Your Name
- Your email address
- Information you choose to provide such as additional contact details or information relevant to our services
We may also collect or use the following information to provide you with and improve our services:
- Names and contact details
- Photographs or video recordings, and corresponding metadata, to deliver production services
- Records of meetings and decisions
- Information relating to feedback, compliments or complaints
Photographs and video recordings may be stored with relevant information for archiving purposes and to create promotional materials for Catch Reality. If you do not wish for your information to be used in this way, it is your right to object or withdraw your consent at any time.
Our marketing materials and website may also display testimonials from clients, for which prior consent will be attained and can be withdrawn at any time.
Information is automatically collected about your visit to our website. Traffic log cookies are used to improve and tailor our website to client needs. This includes information such as IP addresses, browser types, and operating systems. The information is used for statistical analysis and only gives access to data you choose to share with us. You have the choice to accept or decline cookies and are free to withdraw consent. More information can be found on our Cookie Policy.
Lawful Bases
Our lawful bases for collecting or using personal information are:
- Consent: where you have voluntarily provided your personal information for a given purpose such as to contact you in relation to our services or to provide you with a service, or where you have otherwise given us consent to use your personal information.
- Contract: Where collecting personal information is necessary in order to enter into contracts to provide our service to you as a client.
- Legitimate interest: Where there is a legitimate business interest for processing your information. This includes improving and tailoring the delivery of our services, and improving your experience of our website and services, as well as for marketing of our relevant services. You have a right to withdraw consent at any time by contacting us at info@catchreality.co.uk
How long we keep information
Your personal information is retained for as long as Catch Reality has a legitimate business need, or earlier if you request deletion. After this time, personal information is deleted or anonymised.
Your data protection rights
Under UK data protection law, your rights include:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
If you have any concerns about our use of your personal data, you can make a complaint to us by emailing info@catchreality.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk/make-a-complaint